RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase. Please review our return and exchange policy below.

Quick Summary

30

Days for Returns

100%

Satisfaction Guarantee

FREE

Return Shipping (on defects)

Return Policy

We accept returns within 30 days of delivery for most products. Due to the nature of our pharmaceutical and compounded products, certain restrictions apply.

✓ Returnable Items

  • Unopened, sealed prescription medications in original packaging
  • Unopened supplements and wellness products
  • Products damaged during shipping
  • Defective or expired products

✗ Non-Returnable Items

  • Opened prescription medications or compounded products
  • Products that require refrigeration once opened
  • Consumable items that have been partially used

How to Initiate a Return

Contact our customer support team at returns@theprotocole.com with your order number and reason for return.